Terms & Conditions

Admissions & Suitability

All placements are offered by a structured consultation and assessment process. Availability is limited and places are not guaranteed.

A placement is confirmed only once acceptance has been confirmed and full payment received.

Initial Consultation

Every family begins with a private consultation and suitability assessment. As all residentials are highly individualised, this step is essential.

Consultation Fee: £750
Duration: 55 minutes
Format: Telephone, Teams or WhatsApp

All consultations are confidential and tailored to your family’s circumstances.

Assessment & Programme Recommendation

Following consultation, families who are considered suitable will be invited to complete a short assessment and formal application.

This stage enables us to design an appropriate pathway, which may include:

• One-to-one residential support

• Parent coaching and strategy work

• A combined approach where appropriate

Upon acceptance, families receive a personalised enrolment pack outlining scope, expectations, and next steps.

Eligibility Criteria

Age

• One-to-one residentials (UK & Spain): 14 years and above

• Age suitability is assessed individually based on maturity, safety and needs

Attitude

• The young person must be willing to engage and view the residential as an opportunity rather than a punishment.

Medical & Clinical Considerations

• Teencamps-UK does not provide medical, psychiatric, or crisis care.

• We are unable to accept young people requiring hospitalisation, medical detoxification, or ongoing psychiatric supervision.

Legal Considerations

• Young people with serious convictions or active legal proceedings may not be accepted.

Safeguarding & Conduct

Teencamps-UK reserves the right to terminate a placement immediately where a young person’s behaviour:

• Poses a safety risk

• Disrupts the integrity of the residential

• Involves violence, threats, criminal activity, substance use, or serious misconduct

In such circumstances:

• No refund will be issued

• Parents/guardians are responsible for arranging immediate collection

Parental Responsibilities

Parents or legal guardians are responsible for:

• Timely drop-off and collection as agreed

• Providing accurate information during assessment

• Remaining available during the residential if required

Engagement constitutes a legally binding agreement with Teencamps-UK.

Fees, Deposits & Cancellations

A non-refundable 50% deposit is required to secure dates.

Cancellation terms:

• 41+ days prior: 80% of total fee retained

• 31–40 days prior: 90% retained

• 0–30 days prior: 100% retained

Cancellations must be submitted in writing by email.
Confirmation of cancellation will be issued within two working days.

Any retainer paid is non-refundable.

Programme Changes or Cancellation by Us

While rare, Teencamps-UK reserves the right to amend or cancel a programme where necessary for safety, suitability, or operational reasons. In such cases, families will be notified promptly.

Consent & Documentation

Parents or legal guardians are required to complete and return all consent documentation prior to the residential. Attendance cannot proceed without completed documentation.

Discretion & Final Authority

Teencamps-UK retains sole discretion regarding:

• Suitability decisions

• Programme structure

• Acceptance or refusal of placements

We work selectively and reserve the right to decline applications without obligation to provide justification.

Website & Information Disclaimer

Information on this website is provided in good faith and updated periodically. Details, availability, and pricing may change without notice.

The site is provided “as is” and “as available.” We do not accept liability for technical interruptions or inability to access the website.

Teencamps-UK operates on a selective, assessment-led basis. Engagement is reserved for families seeking a serious, private intervention delivered with discretion, boundaries and professional accountability.